FAQs
General Questions
When is the 2025 Jack Frost Winterfest?
Brace yourselves for winter fun as Jack Frost Winterfest returns this Family Day Long Weekend, from February 14-17, 2025.
Where does the Jack Frost Winterfest take place?
Your home base is Charlottetown, PEI. The festival features two ticketed venues:
Snowtopia at the Mark Arendz Provincial Nordic Ski Park in Brookvale
1800 PE-13, North Wiltshire, PE C0A 1Y0
- Saturday, February 15, 2025, | General Admission 10:30 am - 5:00 pm (Early Access from 9:00 am -10:30 am for VIP Ticket Holders ONLY)
- Sunday, February 16, 2025 | General Admission 10:30 am - 5:00 pm (Early Access from 9:00 am-10:30 am for VIP Ticket Holders)
- Monday, February 17, 2025 | 10:30 am - 5:00 pm (Early Access from 9:00 am - 10:30 am for VIP Ticket Holders)
Frosty Funland at the Delta Prince Edward by Mariott
18 Queen St, Charlottetown, PE C1A 4A1
- Saturday, February 15, 2025 | 10:30 am - 6:00 pm (Early Access from 9:00 am -10:30 am for VIP Ticket Holders ONLY)
- Sunday, February 16, 2025 | 10:30 am - 6:00 pm (Early Access from 9:00 am-10:30 am for VIP Ticket Holders)
- Monday, February 17, 2025 | 10:30 am - 5:00 pm (Early Access from 9:00 am - 10:30 am for VIP Ticket Holders)
There will also be complimentary programming offered at the Warm and Glow Zone at Founders’ Food Hall and Market and Sleighbell Boulevard in Downtown Charlottetown. Including ice skating, fireworks, buskers, and live music. Please check the schedule for details.
When and where do Jack Frost Winterfest tickets go on sale?
Tickets for Jack Frost Winterfest go on sale on November 18, 2024. Tickets can be purchased online or in person, during December, at the Kent Street Market at the Shops of Confederation Court Mall.
I’m coming from out of town. Where can I stay?
You can take a look at our hotel packages for accommodation options
Are tickets included when I book a hotel?
If you purchase a VIP Hotel Package it includes 4 VIP Tickets to the festival. If you opt for the hotel deals which only include the hotel’s best available rate then you will need to book your tickets.
How to become a Jack Frost Winterfest volunteer?
Join the Frosty Fun! Embrace the enchantment of winter and be a part of the Jack Frost Winterfest magic. By volunteering at the Jack Frost Winterfest, you’ll be an essential part of creating memorable moments for families, fostering community spirit, and contributing to the festival's success!
To apply to be a volunteer, visit https://forms.gle/BYFdYyFUpQwrUL3Y9
Is there a toll-free number I can call?
No, for inquiries, please directly email info@jackfrostfestival.com
Festival Policies
Can I share my Jack Frost Winterfest Ski Tag?
Jack Frost Winterfest Ski Tags are non-transferable. Ski Tags must be secured to your jacket pull and are not able to be removed and transferred to someone else.
Does my kid(s) need to have a Jack Frost Winterfest ticket to get in?
All children over the age of 2 years old will need a Jack Frost Winterfest ticket to gain access to the two ticketed festival venues: Snowtopia at the Mark Arendz Provincial Nordic Ski Park in Brookvale & Frosty Funland at the Delta Prince Edward by Mariott. Children under two will be admitted free.
Can I get a refund on my Jack Frost Winterfest tickets?
All Sales Are Final: Jack Frost Winterfest has a no-refund policy for all ticket purchases. Once a purchase is made, it is considered final, and we do not offer refunds, exchanges, or credits for any reason other than festival cancellations.
What happens if there is bad weather during Jack Frost Winterfest?
Attraction Closures: Some attractions at Jack Frost Winterfest may be temporarily closed in inclement weather until conditions permit safe operation. While we make every effort to keep all attractions operational, guest safety remains our top priority. If an attraction is temporarily closed due to weather, we encourage you to enjoy other indoor activities such as live shows, meals, shopping, and entertainment until the weather conditions improve and the attraction can be safely reopened.
Cancellation Notifications: Any information about schedule changes will be communicated through our social media channels and text messages. It is essential to check for updates and announcements daily before your visit to stay informed about any potential changes that may impact your visit.
Can I bring my pets to the Festival?
Only accessible pets are acceptable, no pets are allowed at the Festival due to food issues.
What to Know When You Are at Jack Frost Winterfest
Where is the Lost & Found?
Snowtopia: The lost and found is located in the Nordic Lodge.
Frosty Funland: The lost and found is located at the volunteer check in.
Can I buy food and drinks on-site?
The Warm & Glow Zone: Founders Food Hall and Market
Frosty Funland: There will be carnival-style food available for purchase
Snowtopia: On-site vendors will have food available for purchase. Stay tuned for food vendors to be announced.
We encourage you to stop in for a bite to eat at restaurants in Charlottetown.
What's the parking situation at Snowtopia?
Onsite parking is available at Snowtopia. There is a drop-off area at the event site and additional overflow parking with shuttle services to the event site. Limited spaces are available at the main and overflow parking lots. There are limited accessible parking spaces available.
What's the parking situation for Frosty Funland?
City Parking, parkades, street parking, and Delta Prince Edward by Marriott underground parking are available.
Is the Jack Frost Winterfest accessible?
Jack Frost Winterfest prides itself in making the festival an inclusive space for all to enjoy the magic of winter.
Snowtopia:
- Designated accessibility parking is available
- Shuttle Service is provided from the additional parking lot to the festival site.
- Accessible washrooms are available.
- Service dogs are welcome.
- The site has easy access to food, washrooms, and the warm-up tent featuring entertainment and winter crafts. Please note there is uphill walking on snow paths to access the tubing, outdoor games, slides and other activities. People with mobility issues may have difficulty accessing the full event site.
- Snowtopia is fully outdoors and most of the site is not wheelchair accessible
Frosty Funland :
- Designated accessibility parking is available
- Accessible washrooms are available.
- Service dogs are welcome.
The Warm & Glow Zone :
- Designated accessibility parking is available
- Accessible washrooms are available.
- Service dogs are welcome.
If you have any further questions regarding accessibility, please contact info@jackfrostfestival.com
Can I bring a stroller to Snowtopia?
Please refrain from bringing strollers and opt for sleds or wagons instead for a smoother experience at the venue. Sleds from home will not be permitted on the slides, but can be used to transport kids and personal belongings around the venue.
Are storage or lockers provided at the venues?
There is no storage available at any venue. It is recommended that you bring a backpack. If you choose to leave your coats or personal items it is at your own risk. Jack Frost Winterfest is not responsible for any lost or stolen items.
Are there toilets on-site?
Snowtopia: Porta Potties and Accessible Washrooms are on-site
Frosty Funland: Permanent washrooms and Accessible Washrooms are on-site
The Warm & Glow Zone: Permanent washrooms and Accessible Washrooms are on-site
Are chairs allowed on festival sites?
You are welcome to bring a chair to the Snowtopia venue only.
Once I am inside a location, am I able to leave and come back?
With your Jack Frost Winterfest Ski Tag, you have the flexibility to leave and re-enter each venue as you please throughout the day for which your ticket is valid so you can enjoy the festivities at your own pace!
If I’m heading to Snowtopia, the outdoor activity zone, what should I wear?
It's recommended to dress warmly and in layers. Kids and adults should be equipped with snow gear, snow boots, snow pants, hats, and mittens for a comfortable and enjoyable experience.
Can I bring my own sled to use on the Snowtopia slides?
Tubes and sleds will be provided for you at Snowtopia. Sleds from home will not be permitted on the slides.
I’ve never attended the Jack Frost Winterfest - what should I expect From Snowtopia?
At Snowtopia, there is easy access to food, washrooms, and a warm-up tent featuring entertainment and winter crafts. Please note there is uphill walking on snow paths to access the tubing, outdoor games, slides and other activities.
Dress warm, wear winter boots and prepare for walking around outdoors on slope terrains