What are the official Jack Frost Hotels?
View a list of our 2019 hotel partners here.
Will there be shuttles ?
There won’t be any shuttle for the 2020 Jack Frost Winterfest. We moved the festival to downtown Charlottetown, so everything is within walking distance.
What are the best times to go to the Festival to avoid a crowd?
Outdoor Snow Kingdom:
What if it rains or storms?
All tickets sales are final. The event goes rain, shine or snow. For the most up to date information follow us on Facebook.
Are Tickets Refundable?
Tickets are non-refundable and there are no exchanges. All tickets sales are final.
When do Ticket Prices Increase?
Flash Freeze pricing will be in effect until December 31, 2019 at midnight.
Regular Prices will be in effect from the December 31, 2019 – February 13, 2020 at midnight.
On-site pricing will be in effect after this time.
Where do I buy tickets on-site?
Info to come soon
Are infants free?
Kids 2 & under receive free admission.
Where can I buy VIP Passes?
VIP Passes are only accessible through participating hotels by purchasing an all inclusive family package. View hotel partners and package details here.
VIP Passes are exclusive to Jack Frost Corporate Ticket Holders and Jack Frost Hotel Package Buyers. To inquire about Corporate Packages email [email protected]
What are the Hours of Operation of the Festival?
Take a look at the schedule right here
What is included with my Jack Frost Ticket?
It depends on what type of ticket you have purchased.
The Jack Frost Festival features 5 interactive and entertaining venues which are ideal for all ages:
- The Indoor Playland (PEI Convention Center)
- Live Family Stage (Confederation Centre of the Arts)
- Outdoor Snow Kingdom (Confederation Landing Park)
- Culinary and shopping (Founders’ Food Hall & Market) (free access at all times)
- Aurora (Downtown Charlottetown) (free access at all times)
There are also many ticket options. Weekend Passes offer the best value, including all access for the entire weekend to all venues.You can come and go as much as you please .Weekend Passes are sold in advance and on-site.
If you only want to visit the Outdoor Snow Kingdom, then the Snow Kingdom Pass is for you. Theses tickets are only sold on-site during the festival. This pass does not permit access to the Indoor Playland and Live Interactive Family Stage.
All tickets can be purchased as Individual or Families of 4.
I’ve ordered my tickets online, where can I pick them up?
More info to come soon
Where can I buy advance tickets?
Tickets are available for purchase:
Online at jackfrostfestival.com/tickets
Tickets are available for purchase at the Kent Street Market at the Confederation Court Mall
Address : 136 Kent St, Charlottetown, PE C1A 8R8
- Monday to Thursday 9am-6pm
- Friday 9am – 9pm
- Saturday 9am-5pm
- Sunday CLOSED
Can I bring my pet to the Eastlink Snow Kingdom?
Pets are not permitted at the Eastlink Snow Kingdom. However we welcome all service animals.
Where will be Jack Frost this year?
All the venues are located in downtown Charlottetown, PEI. Take a look at the map right here!
Do I have to bring my sled at the Eastlink Snow Kingdom ?
No, all our slides are build to be use without sled
Is there an official Jack Frost Parking lot ?
There's no official parking lot for Jack Frost, you can park in the streets around the different venues or at the underground paid parking at the Delta Convention Centre.
To learn more about parking in Charlottetown click here