Where can I buy advance tickets?
Tickets are available for purchase:
- online at jackfrostfestival.com/tickets
- in person at Eastlink Centre Box Office (46 Kensington Road)
- in person at Confederation Court Mall Lotto Booth
- by phone at 902.629.6625
I’ve ordered my tickets online, where can I pick them up?
Tickets can be picked up at the Eastlink Centre Box Office at 46 Kensington Road, Charlottetown, PE C1A 5H7.
What are the hours of operation for the Eastlink Centre?
Regular Box Office Hours
Monday to Friday: 11:00am-5:00pm
*Box office hours may vary depending on event*
What is included with my Jack Frost Ticket?
Well it depends on what type of ticket you have purchased.
The Jack Frost Festival features 3 interactive and entertaining venues which are ideal for children of all ages: The Indoor Playland (Eastlink Centre), Live Family Stage (Eastlink Centre) and the Outdoor Snow Kingdom (Charlottetown Event Grounds).
There are also many ticket options. Weekend Passes offer the best value including all access for the entire weekend to all venues. You can come and go as much as you please and as much as you want. Weekend Passes are sold in advance and on-site.
If you only want to visit the Outdoor Snow Kingdom, then the Snow Kingdom Pass is for you. This tickets are only sold on-site during the festival. This pass does not permit access to the Indoor Playland and Live Interactive Family Stage.
All tickets can be purchased as Individual or Families of 4.
What are the Hours of Operation of the Festival?
Eastlink Outdoor Snow Kingdom (Charlottetown Event Grounds):
Friday 5pm-6pm (VIP Ticket Holders Only)
6pm- 9pm (General Admission)
Saturday 9am – 10am (VIP Ticket Holders Only)
10am – 7pm (General Admission)
Sunday 9am – 10am (VIP Ticket Holders Only)
10am – 8pm (General Admission)
Monday 9am – 10am (VIP Ticket Holders Only)
10am – 4pm (General Admission)
Indoor Playland (Eastlink Centre)
Friday 5pm-6pm (VIP Ticket Holders Only)
6pm- 8pm (General Admission)
Saturday 9am – 10am (VIP Ticket Holders Only)
10am – 7pm (General Admission)
Sunday 9am – 10am (VIP Ticket Holders Only)
10am – 6pm (General Admission)
Live Family Stage (Eastlink Centre Arena)
Saturday - Show times TBA
Imagination Movers
Silly Robbie
Sunday - Show times TBA
Imagination Movers
Silly Robbie
The Guardian's Frosty Night (Downtown Charlottetown - Queen St. and Victoria Row)
Saturday 6:30pm – 8:30pm (Jack Frost ticket holders and general public welcome)
Where can I buy VIP Passes?
VIP Passes are only accessible through participating hotels by purchasing an all inclusive family package. View hotel partners and package details here.
VIP Passes are exclusive to Jack Frost Corporate Ticket Holders and Jack Frost Hotel Package Buyers. To inquire about Corporate Packages email [email protected].
Are infants free?
Kids 2 & under receive free admission.
Where do I buy tickets on-site?
Tickets are available for purchase on-site at the Outdoor Snow Kingdom (Credit and Cash sales only) and at the Eastlink Centre Box Office (Credit, Debit and Cash Sales).
When do Ticket Prices Increase?
Santa's Helper pricing will be in effect until December 24, 2018 at midnight.
Regular Prices will be in effect from the December 25, 2018 – February 14, 2019 at midnight. On-site pricing will be in effect after this time.
Are Tickets Refundable?
No tickets are non-refundable and there are no exchanges. All tickets are final sale.
What Type of Facilities are located at the Outdoor Snow Kingdom?
There are outdoor porta potties, food and beverage in the warm up tent and an ATM.
Are there Skate Rentals provided on-site?
No, you should bring your skates with you.
What if it rains or storms?
All tickets are final sale. The event goes rain, shine or snow. For the most up to date information tune into Ocean 100.3 and Hot 105.5 or follow us on Facebook.
What are the best times to go to the Festival to avoid a crowd?
Indoor Playland:
Friday 6-8pm
Saturday 4-7pm
Outdoor Snow Kingdom:
Saturday 5-8pm
Sunday 2-5pm
What do the shuttles go?
You are encouraged to park your car and ride the free shuttle service to the official Jack Frost Venues. It’s the easiest and most convenient.
If you are one of our hotel guests staying at an official Jack Frost Hotels, you can expect complimentary shuttle service to the venues. Check with your hotel front desk for a copy of the shuttle schedule. Or plan in advance.
What are the official Jack Frost Hotels?
View a list of our 2019 hotel partners here.