General Questions
Brace yourselves for winter fun as Jack Frost Winterfest returns February 26th - 28th, 2027.
Your home base is Charlottetown, PEI. The festival features three venues: two ticketed venues and one free venue.
Snowtopia at the Mark Arendz Provincial Nordic Ski Park in Brookvale (Tickets required)
1800 PE-13, North Wiltshire, PE C0A 1Y0
Frosty Funland at the Delta Prince Edward by Marriott (Tickets required)
18 Queen St, Charlottetown, PE C1A 4A1
Warm and Glow Zone at Founders’ Food Hall (Free Venue)
6 Prince St, Charlottetown, PE C1A 4P5
Stay tuned for the official ticket launch date this fall!
We're excited to once again partner with local hotels to bring you exclusive Jack Frost Winterfest offers. Stay tuned as we'll be announcing our official hotel partners and special accommodation packages this fall.
If you purchase a VIP Hotel Package it includes 4 VIP Tickets to the festival. If you opt for the hotel deals which only include the hotel’s best available rate then you will need to book your tickets.
Join the Frosty Fun! Embrace the enchantment of winter and be a part of the Jack Frost Winterfest magic. By volunteering at the Jack Frost Winterfest, you’ll be an essential part of creating memorable moments for families, fostering community spirit, and contributing to the festival's success!
To apply to be a volunteer, visit https://forms.gle/gZqyAQDoYhJcrbGu8
No, for inquiries, please directly email info@jackfrostfestival.com
Our family passes are designed for groups of 4. If you have a family of 5, simply purchase one additional individual pass to ensure everyone can join in the fun!
Your physical passes will be ready for you at hotel check-in! No confirmation email will be sent.
Festival Policies
Jack Frost Winterfest Ski Tags are non-transferable. Ski Tags must be secured to your jacket pull and are not able to be removed and transferred to someone else.
All children 2 years and older will need a Jack Frost Winterfest ticket to gain access to the two ticketed festival venues: Snowtopia at the Mark Arendz Provincial Nordic Ski Park in Brookvale & Frosty Funland at the Delta Prince Edward by Mariott. Children under two will be admitted free.
All Sales Are Final: Jack Frost Winterfest has a no-refund policy for all ticket purchases. Once a purchase is made, it is considered final, and we do not offer refunds, exchanges, or credits for any reason other than festival cancellations.
Attraction Closures: Some attractions at Jack Frost Winterfest may be temporarily closed in inclement weather until conditions permit safe operation. While we make every effort to keep all attractions operational, guest safety remains our top priority. If an attraction is temporarily closed due to weather, we encourage you to enjoy other indoor activities such as live shows, meals, shopping, and entertainment until the weather conditions improve and the attraction can be safely reopened.
Cancellation Notifications: Any information about schedule changes will be communicated through our social media channels and text messages. It is essential to check for updates and announcements daily before your visit to stay informed about any potential changes that may impact your visit.
Only service animals are permitted at the Festival. Other pets are not allowed due to food safety regulations.
What to Know When You Are at Jack Frost Winterfest
Parking is available at Snowtopia, with both a main and overflow parking lot. A convenient shuttle service will transport you from the parking areas directly to the event grounds, making it easy to enjoy the festivities!
Please anticipate a five to ten-minute walk from your parking spot to the event entrance.
Limited accessibility parking spaces are available close to the event entrance.
City Parking, parkades, street parking, and Delta Prince Edward by Marriott underground parking are available.
Jack Frost Winterfest prides itself in making the festival an inclusive space for all to enjoy the magic of winter.
Snowtopia:
- Designated accessibility parking is available
- Shuttle Service is provided from the additional parking lot to the festival site.
- Accessible washrooms are available.
- Service dogs are welcome.
- The site has easy access to food, washrooms, and the warm-up tent featuring entertainment and winter crafts. Please note there is uphill walking on snow paths to access the tubing, outdoor games, slides and other activities. People with mobility issues may have difficulty accessing the full event site.
- Snowtopia is fully outdoors and most of the site is not wheelchair accessible
Frosty Funland :
- Designated accessibility parking is available
- Accessible washrooms are available.
- Service dogs are welcome.
The Warm & Glow Zone :
- Designated accessibility parking is available
- Accessible washrooms are available.
- Service dogs are welcome.
If you have any further questions regarding accessibility, please contact info@jackfrostfestival.com
We recommend leaving strollers at home and using a sled or wagon for a smoother experience around the festival grounds. While sleds from home are not permitted on the tubing hill, they are welcome to transport children and personal belongings around Snowtopia.
Please note that Jack Frost Winterfest tubing sleds are for use on the tubing hill only and may not be used to transport children, people, or personal belongings around the festival site.
There is no storage available at any venue. It is recommended that you bring a backpack. If you choose to leave your coats or personal items it is at your own risk. Jack Frost Winterfest is not responsible for any lost or stolen items.
Snowtopia: Porta Potties and Accessible Washrooms are on-site
Frosty Funland: Permanent washrooms and Accessible Washrooms are on-site
The Warm & Glow Zone: Permanent washrooms and Accessible Washrooms are on-site
You are welcome to bring a chair to the Snowtopia venue only.
With your Jack Frost Winterfest Ski Tag, you have the flexibility to leave and re-enter each venue as you please throughout the day for which your ticket is valid so you can enjoy the festivities at your own pace!