What are the official Jack Frost Hotels?
View a list of our 2019 hotel partners here.
Will there be shuttles ?
There won’t be any shuttle for the 2020 Jack Frost Winterfest. We moved the festival to downtown Charlottetown, so everything is within walking distance.
What are the best times to go to the Festival to avoid a crowd?
Indoor Playland:
Friday 6-8pm
Saturday 4-7pm
Outdoor Snow Kingdom:
Saturday 5-8pm
Sunday 2-5pm
What if it rains or storms?
All tickets sales are final. The event goes rain, shine or snow. For the most up to date information follow us on Facebook.
Are Tickets Refundable?
Tickets are non-refundable and there are no exchanges. All tickets sales are final.
When do Ticket Prices Increase?
Flash Freeze pricing will be in effect until December 31, 2019 at midnight.
Regular Prices will be in effect from the December 31, 2019 – February 13, 2020 at midnight.
On-site pricing will be in effect after this time.
Where do I buy tickets on-site?
At the Eastlink SnowKingdom at the Confederation Landing Park
Do my kids need a ticket?
Kids 2 & under receive free admission.
Where can I buy VIP Passes?
VIP Passes are only accessible through participating hotels by purchasing an all inclusive family package. View hotel partners and package details here.
VIP Passes are exclusive to Jack Frost Corporate Ticket Holders and Jack Frost Hotel Package Buyers. To inquire about Corporate Packages email [email protected]
What are the Hours of Operation of the Festival?
Take a look at the schedule right here
What is included with my Jack Frost Ticket?
It depends on what type of ticket you have purchased.
The Jack Frost Festival features 5 interactive and entertaining venues which are ideal for all ages:
- The Indoor Playland (PEI Convention Center)
- Live Family Stage (Confederation Centre of the Arts)
- Outdoor Snow Kingdom (Confederation Landing Park)
- Culinary and shopping (Founders’ Food Hall & Market) (free access at all times)
- Aurora (Downtown Charlottetown) (free access at all times)
There are also many ticket options. Weekend Passes offer the best value, including all access for the entire weekend to all venues.You can come and go as much as you please .Weekend Passes are sold in advance and on-site.
If you only want to visit the Outdoor Snow Kingdom, then the Snow Kingdom Pass is for you. Theses tickets are only sold on-site during the festival. This pass does not permit access to the Indoor Playland and Live Family Stage.
All tickets can be purchased as Individual or Families of 4.
Where can I buy tickets before the event?
Tickets are available for purchase:
Online at jackfrostfestival.com/tickets
Or
Tickets are available for purchase at the Kent Street Market at the Confederation Court Mall
Address : 136 Kent St, Charlottetown, PE C1A 8R8
Regular Hours
- Monday to Thursday 9am-6pm
- Friday 9am – 9pm
- Saturday 9am-5pm
- Sunday CLOSED
Can I bring my pet to the Eastlink Snow Kingdom?
Pets are not permitted at the Eastlink Snow Kingdom. However we welcome all service animals.
Where will be Jack Frost this year?
All the venues are located in downtown Charlottetown, PEI. Take a look at the map right here!
Do I have to bring my sled at the Eastlink Snow Kingdom ?
No, all our slides are build to be use without sled
Is there an official Jack Frost Parking lot ?
Those driving to Jack Frost Winterfest 2020 will be able to park at three parkades (222 Queen St., 100 Pownal St. & 130 Fitzroy St.), as well as on-street parking. These parkades will be available free of charge on Saturday, Feb. 15, Sunday, Feb. 16 and Monday, Feb. 17 during festival hours. They will also be open on Friday, Feb. 15 at the cost of $1.25 per hour, for a maximum fee of $8.75. Overnight parking will also be available for $8.75 per night.
Where can I fill up my water bottle onsite ?
What if I want to drop my family off right by the Eastlink Snow Kingdom or Indoor Playland?
There are two designated drop-off zones:
One on the roundabout at the end of Great George St. (Close to the Indoor Playland)
One at the tip of Lower Prince St. (Close to the Eastlink Snow Kindom)
Take a look at the map:
Where to buy and/or redeem your skipasses for the 2020 edition?
Eastlink Snow Kingdom Box office
Confederation Landing Park
2 Great George St, Charlottetown, PE
Hotel Package Holders: It's easy! You will get your skipasses when you check-in at your hotel.