Festival Policies 

All Sales Are Final: Jack Frost Winterfest has a no-refund policy for all ticket purchases. Once a purchase is made, it is considered final, and we do not offer refunds, exchanges, or credits for any reason other than festival cancellations.

Attraction Closures: Some attractions at Jack Frost Winterfest may be temporarily closed in inclement weather until conditions permit safe operation. While we make every effort to keep all attractions operational, guest safety remains our top priority. If an attraction is temporarily closed due to weather, we encourage you to enjoy other indoor activities such as live shows, meals, shopping, and entertainment until the weather conditions improve and the attraction can be safely reopened.

Cancellation Notifications: Any information about schedule changes will be communicated through our social media channels and text messages. It is essential to check for updates and announcements daily before your visit to stay informed about any potential changes that may impact your visit.

Festival Photography Policy: By purchasing a ticket and attending Jack Frost Winterfest, you acknowledge that professional photographers, videographers, and staff may be present throughout the festival capturing content for promotional purposes. By entering the festival grounds, you grant permission to the festival organizers to photograph, film, or record you, your likeness, and your voice during the event. These images and recordings may be used without additional consent or compensation.