Festival Policies


Jack’s Early Bird Pricing | Best Value

Early Bird Pricing Offers The Best Value just in time for Christmas. Save when you purchase tickets from December 6, 2023 to January 2, 2024.


Jack’s Advance Tickets

Advance pricing will be in effect from January 3 - February 11, 2024


Jack’s On-site Tickets

Onsite pricing will be in effect from February 12 - February 19, 2024.


For information on corporate rates available, contact Kelli Corcoran kelli@versatilegroup.ca


Ticket Locations:

Tickets are available for purchase at the following locations:

  • Online at jackfrostfestival.com
  • VIP hotel packages at various participating hotels. Book direct with hotel. Click here to view participating hotels and book.
  • In person at Kent Street Market located in the Shops of Confederation Court Mall, during opening hours, between December 6, 2023 to February 19, 2024.
  • In person at Mark Arendz Provincial Ski Park Nordic and Alpine Sites, during opening hours, from January 1 to February 19, 2024


VIP Tickets

VIP weekend passes are included in Jack Frost Winterfest hotel packages and corporate packages ONLY. VIP weekend passes offer weekend admission and early access to Jack Frost Winterfest ticketed venues. Hotel packages are the best way to experience the Jack Frost Winterfest. For more information on hotel partners and packages, please visit here.


Jack Frost Ski Tags

A Jack Frost Winterfest ski tag is required for admission to the two ticketed venues: Frosty Funland and Snowtopia on February 17-19, 2024. Ski tags will be provided at ticket outlets at the time of purchase (Kent Street Market and Mark Arendz Provincial Ski Park Nordic and Alpine Sites).  


If you have purchased your tickets online, you will be able to pick up your ski tag at  Frosty Funland and Snowtopia on February 17-19, 2024 during hours of operation during the festival. Look for the designated pick-up area at each location.


Festival Policies 

All Sales Are Final: Jack Frost Winterfest has a no-refund policy for all ticket purchases. Once a purchase is made, it is considered final, and we do not offer refunds, exchanges, or credits for any reason other than festival cancellations.

Attraction Closures: Some attractions at Jack Frost Winterfest may be temporarily closed in inclement weather until conditions permit safe operation. While we make every effort to keep all attractions operational, guest safety remains our top priority. If an attraction is temporarily closed due to weather, we encourage you to enjoy other indoor activities such as live shows, meals, shopping, and entertainment until the weather conditions improve and the attraction can be safely reopened.

Cancellation Notifications: Any information about schedule changes will be communicated through our social media channels and text messages. It is essential to check for updates and announcements daily before your visit to stay informed about any potential changes that may impact your visit.