Festival Policies

Tickets

Jack’s Early Bird Tickets | Best Value (November 14 - December 31, 2025). Early-bird pricing offers savings of up to 23% off onsite rates until December 31, 2025.  

 

Jack’s Advance Tickets (January 1, 2026 - February 8, 2026)

Advance pricing offers savings of up to 15% off onsite rates and will be in effect from January 1 - February 8, 2026. 

 

Jack’s On-site Tickets (February 9, 2026 - February 16, 2026)

On-site pricing will be effective from February 9 - February 16, 2026.

 

For information on corporate rates available, contact Megan Newson at megan@versatilegroup.ca

 

 

Ticket Locations

Tickets are available at the following locations:

  • Online at jackfrostfestival.com
  • VIP Hotel Packages at various participating hotels 

 

 

VIP Tickets

VIP Tickets are included in Jack Frost Winterfest VIP Hotel Packages and Jack Frost Winterfest Corporate Packages ONLY. VIP Tickets offer weekend admission and early access to Jack Frost Winterfest ticketed venues from 9:00 am to 10:30 am daily. VIP Hotel packages are the best way to experience the Jack Frost Winterfest. For more information on VIP Hotel Packages and offerings visit www.jackfrostfestival.com/hotel-deals

 

 

Jack Frost Ski Tags

A Jack Frost Winterfest Ski Tag is required for admission to the two ticketed venues: Frosty Funland and Snowtopia.

If you have an online order you will be able to pick up your Jack Frost Winterfest Ski Tag at Frosty Funland and Snowtopia during the festival hours of operation.

 

Festival Policies 

All Sales Are Final: Jack Frost Winterfest has a no-refund policy for all ticket purchases. Once a purchase is made, it is considered final, and we do not offer refunds, exchanges, or credits for any reason other than festival cancellations.

 

Attraction Closures: Some attractions at Jack Frost Winterfest may be temporarily closed in inclement weather until conditions permit safe operation. While we make every effort to keep all attractions operational, guest safety remains our top priority. If an attraction is temporarily closed due to weather, we encourage you to enjoy other indoor activities such as live shows, meals, shopping, and entertainment until the weather conditions improve and the attraction can be safely reopened.

 

Cancellation Notifications: Any information about schedule changes will be communicated through our social media channels and text messages. It is essential to check for updates and announcements daily before your visit to stay informed about any potential changes that may impact your visit.

 

Festival Photography Policy: By purchasing a ticket and attending Jack Frost Winterfest, you acknowledge that professional photographers, videographers, and staff may be present throughout the festival capturing content for promotional purposes. By entering the festival grounds, you grant permission to the festival organizers to photograph, film, or record you, your likeness, and your voice during the event. These images and recordings may be used without additional consent or compensation.

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